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Dear Clients and Partners,

Having in mind the State of emergency introduced in the Republic of Serbia due to the COVID-19 world-wide outbreak, we hereby inform you that Company for intermediation in insurance ACB ltd. Beograd shall continue providing full range of professional services to its Clients.

We have undertaken extensive organizational measures to continue our service delivery, and to avoid exposing you to excessive business risks.

In line with the recommendations of the Government of the Republic of Serbia, ACB has introduced flexible working arrangements, so whenever possible our staff will continue to work remotely, from home with the full support of the management of the Company.

Your ACB contact persons will be in regular contact with you to arrange the most effective means of documentation exchange and rendering of our services.

We are aware that your organization may be facing business challenges; hence we will remain available to assist you to the best of our abilities in these circumstances.

We will be monitoring daily anti-COVID-19 activities taken by the Government of the Republic of Serbia and accordingly undertaking best efforts to provide support to Your business in these challenging times.

More information on Aon’s COVID-19 Response Site you can find on following link:  https://www.aon.com/event-response/coronavirus.aspx

Wishing You all the Best,
Team of Company for intermediation in insurance “ACB” ltd Beograd
Dragan Odžaklijević, director

NOTIFICATION ON PROCESSING OF PERSONAL DATA (physical persons) IN ACCORDANCE WITH THE PERSONAL DATA PROTECTION LAW ("Official Gazette of the RS", No. 87/2018)

In accordance with the provisions of the Personal Data Protection Law ("Official Gazette of the RS", No. 87/2018), Company for intermediation in insurance "ACB" doo Belgrade, Skender begova 3-3a (hereinafter: the Company) provides the following information in relation to its conduct regarding application of the same, as follows:

The Company collects the personal information of the policyholder / insured person(s):

Personally from the policyholder / insurer person(s), by consent, while performing intermediation activities in order to obtain an offer from the insurer and / or reinsurer (in cases provided by law) for the execution of the insurance contract, as well as during the term of the insurance contract or upon subsequent request of the selected insurer / reinsurer if the need to supplement the documentation relating to the acquisition of the offer or the insurance contract already concluded during its term is determined;

Purpose of processing, legal basis and storage period

All personal data of the policyholder / insured person(s) shall be processed by the Company for the purpose of obtaining an offer from the insurer and/or the reinsurer, as provided by Law, for the purpose of executing the insurance contract. The Data processing is enacted within the registered business activity of this Company in accordance with article 12. of the Personal Data Protection Law and article 94. of the Law on insurance. The data processed for this purpose shall be kept, in accordance with the law, throughout the term of the insurance contract, regarding which the Company rendered insurance intermediation services and for 10 years after the expiry of the insurance contract.

As a obligor under the Law on Prevention of Money Laundering and Financing of terrorism, the Company also processes the personal data of the policyholder / insured(s) / insurance user(s), proxy, legal representative and the real owner of the policyholder who is a legal entity for the purpose of fulfilling the obligations prescribed by this Law. The data processed for this purpose shall be kept in accordance with the regulations for at least 10 years.

Access and transfer of data

The Company exchanges all personal data with its employees, who by nature of their work post must have access to this information, insurers and reinsurers in order to fulfill the obligations of the registered activity of intermediation in insurance, or to obtain an offer for the conclusion of insurance contracts and third parties, which by law they must have access to this information (the National Bank of Serbia, the Administration for the Prevention of Money Laundering and other state bodies, external auditors, courts, etc.). The Company does not disclose data outside the territory of the Republic of Serbia.

Data security

All the data processed by the Company is kept in electronic form and kept in hard copy and treated as business secret, with the implementation of all available technical and organizational data protection measures, in accordance with the Law and its internal acts. The building in which the Company's premises are located has video surveillance and 24/7 physical security. The information is located on the computers of the employees on the premises of the Company. Access to individual computers is provided by a code, which changes every month, and computers of employees in the Company's sectors do not have the possibility of connecting external memories, except for the Director and the Deputy Director. The information is available on a shared disk with limited access to persons with special authority in the Company.

Data processing rights

The policyholder / insured person has all legal rights regarding the processing of personal data, namely: the right of access, the correction by the Company, the updating and deletion of personal data, the right to limited processing, the right to complain to the Commissioner and the right to transfer the data . If the policyholder / insured have consented to the processing of personal data, that consent may be revoked at any time in accordance with the Law on Personal Data Protection. Revocation of consent shall not affect the admissibility of the consent-based processing prior to revocation.

If the policyholder / insured considers that the processing of personal data has been performed contrary to the provisions of the Personal Data Protection Law, he / she has the right to file a complaint with the Commissioner for information of public importance and protection of personal data on the form of notification of personal data breach and method of notification Commissioner for Information of Public Importance and Personal Data Protection (“Official Gazette of the RS”, No. 40/2019):

Commissioner for Information of Public Importance and Personal Data Protection, address: Bulevar kralja Aleksandra 15, 11000 Belgrade, Tel: +381 11 3408 900

Information of the policyholder / insured are not transferred to another country.

The Company is obliged to provide the subject of the data processing at its request with a copy of the data it processes.

The Company may require reimbursement of the necessary costs for making the additional copies required by the subject of data processing and if the request for a copy is submitted electronically, the information shall be provided in the commonly used electronic form, unless the subject of data processing requested delivery in a different form.

Contact

For any questions concerning the rights related to the processing of personal data or if there is a violation of these rights and / or knowledge of an action that would lead to a violation of personal rights, the notification can be sent verbally and in writing to the following:

• Company telephone: +381.11.7854600

contact person on behalf of the Company for the application of personal data protection regulations: Designated person for the protection of personal data

• e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
• by mail: Društvo za posredovanje u osiguranju “ACB” doo Beograd (Stari grad) Skender begova 3-3a.

In Belgrade, 21.08.2019

Dragan Odžaklijević, director

The success of a company is not determined by good business results only. Even though the results are an easily accessible and relavant measure of the company quality, we believe that the social dimension is equally important as well as the employees working in it.

In this part, we would especially like to highlight the care of our employees and their personal and professional development which is precisely related to our success. We would particularly like to emphasize our support for the most vulnerable ones through incentive projects of non-profit institutions, foundations and personal initiatives.

It is our pleasure to have been participating and sharing goodness for years through BELhospice, Lice u Lice Magazine, support for children affected by serious illness through support to organizations "Prijatelji u nevolji", “Dečje Srce, “Uvek sa decom”, “Život”,…

We are returning to the measurable, and our sense of happiness when we get feedback from our friends is immeasurable.

Publication BeRiskProtected "Real estate. Insurance. Financing.", October 2023.
Article "Insurance of buildings under construction" - Mirko Matijević
  Preuzmite 

Magazine "SVET OSIGURANJA", May 2023.
Article "Optimalno pokriće za obnovljive izvore energije" (available is Serbian version only) 
  Download 

Magazine "SVET OSIGURANJA", September 2022.
Interview with Dragan Odžaklijević (available is Serbian version only) 
  Download 

Magazine "Diplomacy&Commerce", February 2022
Advertisement in a special supplement: Tržište osiguranja u Srbiji 2022
  Download 

Magazine "Baker & Confectioner", October 2021
Interview with Dragan Odžaklijević
 Download 

Internet portal "CENTAR ZA OSIGURANJE", May 2016
Interview with Dragan Odžaklijević (available is Serbian version only) 
  Download 

Magazine "SVET OSIGURANJA", June 2014
Article "Mnoga otvorena pitanja treba hitno rešiti"  (available is Serbian version only)
  Download 

Magazine "SVET OSIGURANJA", September 2013
Article "We expect that brokers and agents will be legally separated"  (available is Serbian version only)
  Download 

Magazine "SVET OSIGURANJA I FINANSIJA", March 2009
Article "Increased influence in Serbia", related to the role of insurance broker at the Serbian insurance market (available is only Serbian version)
  Download 

Magazine '"SVET OSIGURANJA I FINANSIJA", February 2009
Article"Needed for both sides", related to the role of insurance broker in general (available is only Serbian version)
 Download 

Our reference list consists of large number of well-known international and local companies operating in Serbia, so we are listing only one part of it:

 … and other, not less important, respected Clients of our Company.

In addition to servicing the usual needs of clients, ACB proudly emphasizes specializations in certain areas of economy and insurance, through a short reference list of specific projects on which we have worked on:

• Construction and Erection Insurance:
  - Renewable energy sources: Vetroelektrane Balkana – The largest Wind Park in SE Europe insured under construction as well as in the operational phase, Small hydro power plant on the river Poštica - erection, HE MALI ZVORNIK - Mali Zvornik - upgrade of the machine building
  - Government facilities: Agency for Air Traffic Control of Serbia and Montenegro - erection - in supply and installation of equipment for modernization of air traffic management, Reconstruction and upgrade - Nikola Tesla Airport
  - Shopping centers: "UŠĆE" Shopping Center, BEO Shopping Center, Shopping Center Immocenter, BW Galerija, Capitol Park Rakovica, Plaza Centers Kragujevac, Big Fashion Shopping Center Belgrade, a large number of Retail parks in all parts of Serbia
  - Business Centers: Business Center Ušće Tower II, Business Center Navigator I, Business Center Navigator Two, Gorenje Office Building, Societe Generale Office Building, Metro Cash & Carry Centers, Aviv Arlon, BW Kula, Reconstruction of EFG bank facility on Vuka Karadžića Street, Belgrade
  - Hotels: Hotel Stara Planina, NAIS resort DOO, Reconstruction of Hotel Nobel, Belgrade, and in operational phase Ramonda Rtanj, Viceroy Kopaonik
  - Infrastructure: Žeželj’s bridge Novi Sad, Bridge on Ada - access traffic roads, Repairs and rehabilitation of the existing Beška Bridge on the Danube, Morava River Bridge (part Jovac - Ćuprija), Construction of the section of highway E 75 Grdelica Donje Polje – Caričina Dolina, Lot 5 Highway E75, Lot 1 - Construction of Highway E80 Pirot (east) - Dimitrovgrad, Lot 2 - Construction of highway E80 Pirot (east) - Dimitrovgrad,  Construction and reconstruction of streets in the town of Zrenjanin, Ražanj, Vršac, Construction of the Opovo - Debeljača road, Construction of a water treatment plant in Vršac, Drinking water treatment plant and Smederevska Palanka city water supply network - Morava Regional Water Supply, Embankment on the Sava river near Šapac – Mačva (Lot1 and Lot2)
  - Residential buildings, hospitals, sports facilities and similar: Residential facilities – buildings over 70m in Belgrade Waterfront, Residential buildings in Stepa Stepanović, Residential office building in Novopazarska Street, Belgrade, Business building in Takovska Street, Belgrade, Reconstruction of the SRC open pool complex "Milan Gale Muskatirović", Indoor pool facility in Kragujevac, Upgrade of the facility of the hospital stationary in Jagodina, Reconstruction of the Subotica Health Centre, Reconstruction of schools and dormitories in several cities in Serbia, Reconstruction, adaptation and upgrade of the Department Store Pioneer in Niš, Residential and commercial buildings on location west of Dr. Ivan Ribara street, New Belgrade Phase III, Residential and Commercial Buildings in Kragujevac, Science Technology Park Zvezdra, Residential Building - Block 32

• Health insurance: voluntary health insurance for a large number of employees of our numerous international and purely local clients
  
  
• Motor vehicles: Cleaners, tippers, vehicles with lifts, trucks, container carriers, specialized vehicles for gas transport, MTPL on the high limits - Holiday Inn, specific insurance (casco for report vehicle - RTV B92)
  
  
• Transport: specific insurances (various shipments - DHL, hazardous goods Henkel & Hipol, electronic equipment – Siemens, ABB)
  
  
• Professional Indemnity: insurance for various international and domestic law, consultancy and engineering companies at high limits – up to EUR 10,000,000
  
  
• Sports and entertainment: Ice Hockey Federation of Serbia, accident insurance of Serbian female basketball players, insurance of concert event cancellation (Rolling Stones, Police); insurance of events and manifestations, insurance of pyrotechnic events (fireworks, light show); ACB is a member of the Serbian Film Association (Film in Serbia) and provides brokerage services related to insurance to both members and to all other companies engaged in film and TV production and post-production

• Other various specific insurances:
  - Cyber Insurance to limits of EUR 1,000,000
  - D&O Insurance to limits of EUR 1,000,000
  - Political violence on insurance sums over EUR 150,000,000
  - Terrorism and sabotage on insurance sums over EUR 200,000,000

• Claims: successfully resolved machine breakdown claim for client with specific activity, loading bridge disaster, explosion – plant Te To Senta; fire, civil commotion - McDonald's; general and product liability (unnamed clients), successfully resolved third-party claims based on property damages due to the construction of facilities; resolved complex damage to property and business interruption due to a major flood in 2014 (unnamed client)

• Lectures and participation in events: Renewable energy sources, Aon Insights Series 2021: London, Aon Insights Series 2020: London, Serbian Engineering Chamber, FIC

Q: Are brokers and agents practically doing the same job?

A: No. Insurance brokers are working in client’s interest and are independent from insurers, with whom they cooperate on placing risk for their clients. Brokers also have consultancy role and the level of knowledge they must have is higher than agents’ (as the NBS license for brokers require higher formal education and more complex questions at the exam).

Insurance agents are representing insurance company and selling their standardized products).

Q: Why insurance brokers must arrange errors and omissions insurance and agents must not?

A: Because insurance brokers work independently from insurer and have responsibility for financial loss that client may sustain due to their own errors and omissions, in terms of providing advices, defining insurance needs, etc. As insurance agents represent insurers, responsible for errors and omissions of agents are insurers who are relying on agents.

Q: It does not seem logical that insurance brokers work for client and are remunerated through commissions agreed with insurer. Is this a principle in other countries as well?

A: Insurance broker’s commission is included in gross insurance premium - in its part which is related to administration costs that insurer has anyway (i.e. not in technical premium which is used for claims’ payment funds). As insurance broker takes over a part  of insurer’s job (collection of data, defining of coverage / limits), it is entitled to commission correlating to performed work. Of course, insurance broker can be paid by the client as well, in which case it cannot take commission from insurer.

Unlike some other insurance brokers, ACB always emphasizes to its clients that our service only seems free of charge to them, due to the fact that every insurance brokers is remunerated from the premium that is paid to insurer by its client.

In most of the countries, first remuneration method is in force.

Q: How can we be sure that the insurance premium presented by insurance broker is competitive, i.e. lower than the offer from insurance company?

A: Standard clause that every professional insurance broker (as the „big buyer“) concludes with insurance company is saying that insurance premium which is offered to broker for its client cannot be higher than the direct offer given by insurer.

Although you may hear some insurers saying completely the opposite in practice, you can rest assured that such statements are contrary to contracts and could be a matter of legal actions from insurance brokers.

Q: Is insurance broker involved in claims?

A: Yes, legal obligation of insurance broker is to assist client in claims procedures.This is usually performed in terms of advisory and other technical support issues, but not in terms of claims’ administration.