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As the professional insurance broker, ACB provides following services to its clients:

• Recognizes risks and Client’s insurance needs
• Organizes risk assessments
• Analyzes existing insurance coverage
• Provides consulting for standard and non-standard lines of insurance
• Indicates the details of insurance coverage
• Organizes insurance coverage for its Clients in accordance with their requests and local legislation
• Organizes additional lines of insurance in accordance with best local standards and at the best market price
• Prepares Policy Summaries (various reports depending on the line of insurance)
• Our technology provides significant reduction of administration related to insurance matters, thus enabling Client to reduce involvement of its employees
• We prepare requests (tenders) for insurance offer from insurers
• We provide best market conditions and prices for our clients, through our already proven „big-buyer“ strength
• We monitor premium payments and renewal dates
• In communication with insurers, we insist on all available discounts and bonuses for our Clients at the time of renewal
• In the procedure of reporting, adjustment and approval of claims, we are actively involved (as we posses relevant knowledge in insurance issues and we could quickly and adequately influence insurers to resolve and pay the claim fastest possible)
• We are tracking developments on insurance market, informing Client on all important issues and suggesting the solutions in accordance with new market conditions

Handling of complaints on insurance brokerage services consumers

  Rulebook on handling of complaints on insurance brokerage services consumers

  Complaints’ Form

Our only, and core business activity is the insurance brokerage and consulting, along with assistance in damage processing, and assess of potential risk and damage.

Broker in the insurance filed, conducts its insurance brokerage independent of insurance companies and puts client’s interest first. More information about the activities of insurance brokers can be found here.

ACB team in Serbia employs highly educated, experienced and professional staff, of which all client-facing employees possess License of the National Bank of Serbia for conducting insurance brokerage.

Multi-year experience of our employees in insurance business in the domestic insurance companies and in brokerage companies in insurance, and business and professional reputation that our team has, makes a guarantee of excellent quality service we provide to our clients.

International experience that our employees have gained through the training, and through the practical work in some of the world leading companies, gives a new dimension to our business and also additional security to our clients in a sense of protecting their interests.

Our reference list is made up of renowned international and purely domestic companies, with whom we have an excellent cooperation.

Working for the clients, and defining the possible risks that surrounds their business, and finding adequate insurance coverage and quality, provided to our company a recognizable name and reputation in Serbian market.

We work with all leading and reputable insurance companies in Serbia that have the capacity, and willingness to devote special attention to our clients.